Terms of service

We want you to be happy with your purchase and we stand behind the quality of our work. Because many of our products are handmade, custom-made, natural-material, or personally fitted, return and warranty terms vary by product.

Please contact us promptly if you experience a problem with your purchase. We will always review legitimate workmanship, damage, fulfillment, and product-quality concerns and work with you toward an appropriate resolution.

Custom Hats

All custom hat sales are final sale once production begins.

Custom hats are made specifically for the individual customer using the measurements, materials, style choices, and other specifications recorded at the time of purchase. Because they are individually made and cannot simply be returned to regular inventory, custom hats are not eligible for return, exchange, or refund due to change of mind, personal preference, styling preference, intended use, or compatibility with clothing or accessories purchased separately.

We stand behind our workmanship. If you believe your custom hat differs materially from the measurements or specifications recorded on your order, or if it arrives damaged, please contact us promptly. Depending on the circumstances, we may offer an adjustment, repair, replacement, or other appropriate remedy.

Minor variations in colour, texture, markings, fur, leather, and other natural materials are inherent to handmade products and are not considered defects.

Permanent Jewelry

Permanent jewelry is intended for continuous wear but is not indestructible. For safety, permanent jewelry can break when subjected to sufficient force, pulling, snagging, or stress.

We guarantee our permanent-jewelry welds against workmanship failure for 14 days from the date of installation.

If your bracelet or other permanent-jewelry piece separates at the weld during this period, please retain the chain and contact us. We will re-weld it at no charge. If you are unable to return to our location, contact us before arranging a repair and we will work with you on an appropriate solution.

If a charm, connector, gemstone, or other component proves defective within 14 days, we will repair, replace, or refund the affected component as appropriate. If installation of a replacement component requires re-welding, we may also cover a reasonable local re-welding charge when returning to our store is impractical.

A defect in an individual component does not make an otherwise functional bracelet or other permanent-jewelry purchase eligible for a full refund.

Lost permanent jewelry cannot normally be replaced or refunded because we cannot inspect the piece to determine the cause of loss. We may make exceptions at our discretion when an issue occurs very shortly after installation.

Normal wear, stretching, breakage caused by snagging or pulling, accidental damage, and loss are not manufacturing defects.

Jewelry & Other Regular Merchandise

Unless otherwise marked Final Sale, unused and unworn regular merchandise may be eligible for return or exchange within 14 days of purchase or delivery.

Items must be returned in their original condition and packaging, with all components included.

Please contact us before mailing a return. Customers are responsible for return shipping unless the merchandise was incorrect, defective, or damaged when received.

Original shipping charges are non-refundable unless the return results from an error on our part.

Sale, Discounted & Imperfect Merchandise

Items specifically sold at a reduced price because of a disclosed cosmetic flaw, damage, irregularity, or other condition are sold with that disclosed condition acknowledged as part of the purchase.

A disclosed condition is not considered a product defect for purposes of return or refund.

Any other unrelated workmanship or product-quality concern will still be reviewed normally.

Shipping & Delivery

Orders shipped from Skagway, Alaska may require substantially longer transit times than shipments originating in the contiguous United States.

In particular, USPS Ground Advantage packages may travel by marine and surface transportation and may experience extended periods between tracking scans. Carrier-generated estimated delivery dates are estimates and are not guaranteed delivery dates.

Once an order has been transferred to the carrier, we cannot control transportation schedules, weather, routing, scanning frequency, or other carrier delays. However, if a shipment appears significantly delayed or lost, please contact us and we will work with the carrier to investigate and determine the appropriate resolution.

A delayed shipment is not considered lost solely because it has exceeded an estimated delivery date.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

For orders placed in person, customers may be asked to enter or confirm their own shipping information at checkout. Please review this information carefully.

If an order is returned to us because of an incorrect, incomplete, or undeliverable customer-provided address, the customer is normally responsible for the cost of reshipping the order.

We may choose to waive some or all reshipping costs as a customer-service courtesy at our discretion.

If expedited shipping is requested following a returned shipment, the customer may be responsible for the additional cost above the standard shipping method we offer.

Shipping Damage

If your order arrives damaged, please contact us promptly and retain the merchandise, packaging, and shipping carton.

We may request photographs of the item and packaging so that we can determine the appropriate remedy and, where applicable, pursue a carrier claim.

Please do not discard damaged merchandise or packaging until we’ve had an opportunity to review the issue.

Handmade & Natural Materials

Many of our products are made by hand and incorporate natural materials including fur, leather, stone, shell, wood, and other materials that naturally vary.

Variations in colour, texture, grain, markings, size, shape, and other natural characteristics make individual pieces unique and are not considered defects.

Handmade products may also exhibit subtle variations from samples, photographs, or other pieces of the same design.

Defective or Incorrect Merchandise

Nothing in this policy is intended to eliminate rights or remedies that cannot legally be excluded.

If an item is materially defective, damaged when received, or materially different from what you ordered, please contact us. Depending on the circumstances, an appropriate remedy may include repair, replacement, exchange, partial refund, or full refund.

Where only one component of a multi-component product is defective, our remedy will ordinarily apply to the affected component rather than the entire purchase, provided the remainder of the product is functional and as represented.

Refunds

Approved refunds are issued to the original payment method whenever possible.

Please allow time for your bank or card issuer to process and post an approved refund after we issue it.

Do not initiate a chargeback while an agreed return, refund, repair, replacement, carrier investigation, or other resolution is actively in progress. If a payment dispute is initiated, we may pause any duplicate refund or replacement process while the dispute is being adjudicated to prevent duplicate reimbursement.

Contact Us

If something has gone wrong, please contact us. Most problems are much easier to resolve when we have an opportunity to understand what happened and work with you directly.

Wild Yukon Furs
Skagway, Alaska